FAQs – Clients and families
The Centralized Equipment Pool (CEP) was established in 1991 by the Ontario Government’s Assistive Devices Program (ADP) to help people in Ontario who have difficulty speaking and/or writing. CEP provides access to Augmentative and Alternative Communication (AAC) equipment to clients/families through AAC clinics in the province. AAC clinic staff are the direct service providers who meet with clients, assess needs, authorize, dispense and provide training for AAC equipment.
CEP offers eligible client/families the opportunity to lease equipment (recycled) or purchase new equipment. Service coverage is included for leased equipment so if repairs are required, there is no charge. CEP is operated by Holland Bloorview Kids Rehab Hospital.
Please contact CEP to answer your billing questions or your AAC clinic contact to answer technical and clinically related questions.
Please call your AAC clinic.
CEP can be consulted for billing explanations and should be contacted directly only after the first year
To learn more about the Assistive Devices Program, Ontario Ministry of Health and Long-Term Care please refer to their website at http://www.health.gov.on.ca/en/public/programs/adp/default.aspx or contact them by phone at:
Toronto: 416-327-8804
Toll Free: 1-800-268-6021
FAQs – for Clinicians
On this website, go to the Continuing Education section to link to our Course Registration. This includes a listing of CEP courses and online registration.
Information on the Assistive Devices Program process is located in the Continuing Education Section. Assistive Devices Program application information is available through http://www.health.gov.on.ca/en/pro/programs/adp/authorizer_registration.aspx
You can contact your local health centre or service provider to inquire about augmentative and alternative communication services in your area. We also have a list of clinics in Ontario in the About Us section.
Contact the Assistive Devices Program, Ontario Ministry of Health.
http://www.health.gov.on.ca/en/public/programs/adp/publications/comm.aspx
The ‘Online Equipment Request’ section provides access to an electronic loan equipment request form. Please read the instructions and note that you must be an Individual Authorizer to order loan equipment.
The ‘Online Equipment Request’ section provides access to a quote request form for community Individual Authorizers only. Complete the form and fax it to the Centralized Equipment Pool at 416-698-3793.
Please note AAC clinic personnel must use the podium (First Class) to request quotes.